How To Get Your Account Back

Discussion in 'Neopets Guides' started by hikari001, Nov 9, 2006.

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  1. hikari001

    hikari001 Level II

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    If you've been frozen recently after using ABer and you really want that account back, here are a few tips to write a letter to TNT. Keep in mind there is no guarantee that this will work for you even if it works for others.


    First, be sincere and humble. Even though you did nothing wrong, don't be smart-alecky or angry in your letter. You catch more flies with honey than with vinegar. Realize that these staff members are overworked, underloved, and often the target of angry people. Ask them if they would please review the circumstances surrounding the freezing of your account.

    Then, explain exactly what happened. The people reading your letter know that you were frozen for using an autobuyer, but don't know the circumstances. Give a synopis of what happened right before you were frozen--that because you have a very fast computer connection, you had been able to restock a lot and make X amount of nps in Y amount of days.

    Then, be sure to explain why you would never cheat :lol: . Point out the fact that you have had the account for X of years and have Y number of neopoints (and anything else valuable--painted pet, battledome items) and would never risk all of that to cheat. Give some of your personal infromation such as address, school, profession, etc, to show that if you are willing to give such personal information, they could check us out if they wanted and that you had nothing to hide.

    Also, point out that your account had been frozen once before for the very same reason and was then reinstated after you wrote them. That puts them on notice that this type of thing--through no fault of your own--has happened before to you.

    And give a theory about why they think you might have cheated. You might say that because you have played for X number of years, you are really good at restocking and that you have a really good connection so you are able to restock better than a lot of other players. Suggest that the amount of nps you made might have set off an automated system of theirs. You might want to add that you have heard of others also being recently frozen for using an autobuyer and because of that, perhaps, there is a flaw in the system they use to catch autobuyers--that they had just revamped their system and possibly didn't work out all of the bugs. Then go on to say that you realize that their system isn't perfect and mistakes are made, but you didn't cheat, wouldn't cheat, and would really like your account back.

    The key to writing the letter is that you really only get one shot at it--so it has to be as good as it can--and you have to argue your case--like an innocent defendant in a jury trial. You didn't commit the crime and you have to somehow get that across to the staff member who reads your letter.

    Lastly, I wish you the best of luck and hopefully this could help you get that precious account of yours back.
     
  2. Michelle

    Michelle Level II

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    Cry for TNT

    Pretty well-written. I can't think of anything else to add. :D
     
  3. boomm

    boomm Level IV

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    Nice guide. :D But Are you supposed to write to TNT or email?
    I'll definitely try this out if I get frozen for ABing :p
     
  4. hikari001

    hikari001 Level II

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    E-mail first and then if that doesn't work, then mail them.
     
  5. XstrageX

    XstrageX Level III

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    Has this actually ever worked for anyone? because if i was a neopets staff member i would feel bad and be like ah w/e its a game.
     
  6. alone1

    alone1 Level II

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    I mailed em once. Got account back ^_^
     
  7. hikari001

    hikari001 Level II

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    I know few people who got their account back by mailing them, one of them is my friend too.
     
  8. draik145

    draik145 Newbie

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    nice

    very well written!
     
  9. Aku

    Aku Newbie

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    Woot!

    I'm going to try this on the account that just got frozen. Hope it works. Thanks, awesome guide!
     
  10. hikari001

    hikari001 Level II

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    Re: Woot!

    Good luck to you, tell me if it works or not :)
     
  11. yeng

    yeng Level III

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    my excuse is I am playing at a computer shop and we share same IP hahaha then few days later they unfroze me :D :evil:
     
  12. htstigers03

    htstigers03 Level II

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    ...

    Ive never gotten my account back even when i was innocent
     
  13. lazypando

    lazypando Level IV

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    how do you email tnt?
     
  14. hikari001

    hikari001 Level II

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    Go to the 'contact us' at the bottom of neopets page. I think there is a from about "frozen"
     
  15. Hally

    Hally Level IV

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    When you say "Mail TNT", do you mean actual snail-mail, or email?

    And, if you've gotten an account uniced, has it ever been frozen for abing?

    I heard it isn't possible to get it back for abing.
     
  16. Mutantdreams

    Mutantdreams Level II

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    it didnt work for me :(
     
  17. hikari001

    hikari001 Level II

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    e-mail, don't snail mail them unless you have emailed them. I have never gotten my account frozen but my friend has and for abing too and he tried mailing them and got his account back.
     
  18. bititid0

    bititid0 Level III

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    hope this works, got chain frozen
     
  19. gitanil

    gitanil Level II

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    Definitely something I'll look at if I get frozen.
     
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