Forgot password

Discussion in 'Neopets Chit-Chat' started by dochack, Sep 30, 2010.

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  1. dochack

    dochack Level II

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    I tried to send forgot password on a old account of mine so I could get on before It was deleted and It said this: Error: We were unable to find that account. The account Isn't deleted(yet anyways). Anyone know whats going on with this? Just a glitch or no?
     
    #1 dochack, Sep 30, 2010
  2. Aemira

    Aemira Level III

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    It could either be a glitch or your account was already deleted. I remember hearing about something similar where the person's account was already purged.. idk. Maybe you should send in a ticket and ask about your account? And then they can email you back and say "that account doesn't exist." And when you go to check again it'll not exist any more.
     
    #2 Aemira, Sep 30, 2010
  3. dochack

    dochack Level II

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    Ahh alright. I'm hoping It's just a glitch. I can view the look-up and the account Is still there. I donno whats going on with It. Im hoping there not In the middle of deleting It. Its a nice old accounts with some killer pets on them! :|

    Thanks for the help =]
     
    #3 dochack, Sep 30, 2010
  4. Heather

    Heather Level IV

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    The same happened with a few of my old accounts that were b-day locked. I saw that I had gotten the email about the account being deleted, then I tried the pw's which I know are right and it says that they're invalid. But if I go to have them resent to my email it gives me an error saying that they can't find any info for that account. So I'm guessing they purged accounts but just the info for them, since I can also see the account look-ups still... weird o_O
     
    #4 Heather, Sep 30, 2010
  5. staticbravery

    staticbravery Level I

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    I had a 10 year old account that I haven't been able to log into for about 3 years due to the dumb birthday thing. They finally deleted it last week. I'm assuming the same thing happened to yours.
     
    #5 staticbravery, Oct 1, 2010
  6. dochack

    dochack Level II

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    Yupp! That's the same thing It's doing to me! Bleh there goes all my stuff. Ahh oh-well not much I can do now eh? :arf:
     
    #6 dochack, Oct 1, 2010
  7. Varren

    Varren Level I

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    This totally explains why I can't log into my old account! I recently discovered the password for it (it's like, seven and a half years old and I haven't been on it for at least four) but when I put it in it said it was invalid. Oh well, no good pets on it so it was only a loss for the loyalty perks.
     
    #7 Varren, Oct 2, 2010
  8. rienei

    rienei Level I

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    send an email with the ss of the page u saw e error thingy to the neopets team. should work unless u are rude with ur writting =x
     
    #8 rienei, Oct 19, 2010
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