I have an old account which I can't get into because of the DOB possibly the password as well. I can't remember what email it's inked with or anything -___- I want the account back and I can remember some of the information so I filled out a report and TNT are taking forever to get back to me. I got a bank statement yesterday though and even though they are taking their time (like well over a week with no response) they took money off my account for premium for that account. They have to give me the account back right?
Well without email, password, OR DOB, you're pretty much hopeless with this case. I have an account WITH the correct email, password, no DOB and it's been so long they are not giving it back "Still trying today" Are you still paying for their premium? I hope not because that's such a rip. I just think the whole premium is sorta a rip. I doubt your chances of getting the account back is huge. Just try mentioning that you might be able to prove you are the owner for logging in yur paypal, or something like that. How can they say it's not you when you can log in the paypal and cancel the subscription to their premium? P
It's not taking it from my paypal it's taking it direct from my debit card so I figured If I can prove the card is mine my case would be more compelling than even if I knew all my account details because the account is linked to my card.
TNT are horrible people. They will still charge you for Premium even if your account is iced. I should know, when you pay for premium you're actually paying for your email XXXX@neopets.com not the actual perks on the Neopets website. To cancel Premium you have to call the 1-800 number.
Why would you be paying premium for an account you havent been in? How long ago were you in your account?
Yeah that's my question too. Why did you let them take money for it Any how, I believe 1 800 numbers are all toll free so it won't cost you anything.
calling those numbers wont get your account back. i was premium for 2 months like 2 years ago, yea i liked it. but then i got iced and cancelled it asap when you call them they say they can only handle your premium account and cant do anything with frozen accounts.