Using BBB.org to get your account unfrozen

Discussion in 'Neopets Guides' started by Tricia, Jan 11, 2009.

  1. Tricia

    Tricia Level IV

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    TNT generally takes at least a week to acknowledge anything, usually more, but if they've already said no, I'd file a BBB complaint, but ONLY if it genuinely is your account, you know plenty of info on the account and it really was an unfair freezing.
     
  2. Rena

    Rena Level III

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    What location? ;o
    This is a very good guide with a very different (and perhaps more feasible) method of attempting to get accounts back. Thank you for sharing this, and I will bookmark it :)
     
  3. joeharrymoma

    joeharrymoma Newbie

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    I found so many guides on neopets.com telling us how to get our accounts back, I tried them but they didn't work, this one did after a few days time.. so this is a great guide
     
  4. oxlilshorti

    oxlilshorti Level I

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    haha great guide! so I just filled it out for my legit account that was frozen over a year ago... Luckily I knew all the information about my account but if I don't get it back then oh well but if I DO get it back then hell yes! haha!
     
  5. Drumstick

    Drumstick Level III

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    I thought I would mention that this didn't work for me. TNT just didn't respond to the BBB.
    It's been a couple months now, I'm thinking about trying again. Should I try again?
     
  6. oxlilshorti

    oxlilshorti Level I

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    prolly... I got an email from the BBB on tuesday saying that they were going to contact the company and should get a response in a few weeks... so we'll see...
     
  7. zoolanderr

    zoolanderr Level I

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    anyone know if they can help you recover lost pws/dobs?

    or rather, any way to do this? i'm just forgetful/careless i guess
     
  8. interhacker

    interhacker Level IV

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    Nope no passwords.

    no sensitive information can be sent in between reports.
     
  9. LukasTheCheater

    LukasTheCheater Level II

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    How are they supposed to know wich account to unfreeze?
    Because of the pets that were on it?
     
  10. Tycho

    Tycho Level II

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    I'm not sure if this has ever been mentioned before, so if it has delete my post. :)

    If you no longer have access to the email you used to create your account - if it's hotmail, yahoo, or anything that can expire over time, just re-create the email and have the password sent to it. It's the same email, so it works the same way.

    You still need to know the DOB of course.

    Relevant reply: I don't remember the birthday's to any of my legit frozen accounts... which is unfortunate :/ they were all really decent. This is super useful though in the event I do get iced. Thanks!

    TNT freezes for the dumbest things. I was frozen for saying 'eff' on the Neoboads. Frozen - not warned or sussed or anything. XD
     
  11. Cyrallia

    Cyrallia Level I

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    Great guide! Will definitely give it a try in case I ever get frozen. xD
     
  12. Rise and Fall

    Rise and Fall Level IV

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    is the BBB link not working for anybody else?

    i wanna try getting back a legit account i lost a while ago, but the BBB site for LA isnt loading for me
     
  13. Lily

    Lily Level I

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    Works for me.

    This is a great guide. I'll definitely try it the next time I get frozen.
     
  14. Rise and Fall

    Rise and Fall Level IV

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    hmm i guess it wasnt working for a few days

    up now...time to give it a shot!


    hmm it never asked for my email or anything...o.o

    how do they contact me?
     
  15. interhacker

    interhacker Level IV

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    did you make an account 0-o
     
  16. Rise and Fall

    Rise and Fall Level IV

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    ya...that should probably be in the guide :p

    i didn't know one was required...

    guess its time to do it again
     
  17. Kaito

    Kaito Level IV

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    has anyone experienced any success with this recently?
     
  18. coconutmoon

    coconutmoon Level III

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    An actual way to fight back. That's really useful for people who play legit.
     
  19. Rise and Fall

    Rise and Fall Level IV

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    gonna create an account and fill it in today, so ill let you know

    tnt support even told me they iced me for no reason, but they wouldnt unfreeze my account

    just throwing this out there

    this guide could definitely use some work, cuz im lost as hell, don't know how to log in, don't know how to check on complaints, don't really know how to follow anything up at all, and their site doesnt exactly make it simple
     
  20. Rise and Fall

    Rise and Fall Level IV

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    In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint.

    This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will also be included.

    If you have settled this complaint directly with the company, would you please email us to let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate.

    Thank you for using the Better Business Bureau.

    LOL tnt wont even reply to their complaints, what a joke of a company, yet they wonder why people cheat